Shipping policy

Delivery time frames: Items in stock

We aim to dispatch all orders containing items in stock within three working days of payment, with the majority of orders being dispatched the next working day.

Please bear in mind that we are unable to dispatch orders on Sundays or public holidays.

We aim to achieve on time delivery on all orders, however as we use third party courier services we cannot be held responsible for delays caused during the processes which occur following dispatch. Once dispatched the delivery of your order is the responsibility of the applicable courier company. Poké-Decks cannot be held responsible for an order failing to reach its destination on time.

Tracked 24 service has a next working day delivery aim, but this is not guaranteed.

We advise you to bear Royal Mail strikes and Christmas in mind when placing an order during periods affected by these events.

Delivery timeframes: Pre-Orders

We aim to dispatch pre-orders the day before release. If an order contains a combination of pre-order items and immediately available items, all items will be held and dispatched only when all items are available for shipping.
To receive in-stock items as soon as possible, we suggest you place a separate order.

Shipping costs

The delivery costs are displayed when you place your order. Following payment the delivery costs will be displayed in your confirmation email which will be sent to the email address provided.

We charge a flat fee of £2.85 for Royal Mail tracked 24 service on all orders. Postage is subsidised, with PokéDecks covering the remaining portion of the shipping costs on all orders.

Delayed items

PokéDecks cannot be held liable if your item has been delayed during delivery and does not reach you for the estimated delivery date. When placing an order with PokéDecks you understand that PokéDecks is responsible for processing your order and dispatching it within the time frame outlined but we are not responsible for, nor do we have control over, the time taken for the item to reach the delivery address once it has been dispatched.

Compensation cannot be offered for delayed orders dispatched using the services listed below. This is due to Royal Mail not accepting claims for delays incurred when using these services:

  • Royal Mail Tracked 24 service

  • Royal Mail Tracked 48 service

Full details of Royal Mail terms and service can be found on the Royal Mail website.

Lost items

Should you believe your item may be lost whilst in transit you can contact us via our contact form.

Once 10 working days after the due date* have passed a claim can be submitted by PokéDecks for orders which have been sent via Tracked 24 or Tracked 48 services and may be considered as lost. We cannot submit a claim prior to this.

Once 5 working days after the due date** have passed a claim can be submitted by PokéDecks for orders which have been sent via Royal Mail Special delivery and may be considered as lost. We cannot submit a claim prior to this.

Claims may take up to 30 days to be resolved and we are unable to provide compensation until we have received a resolution from Royal Mail. Should Royal Mail confirm the order as lost you will receive a full refund for the total amount paid at the time of purchase or a replacement may be offered. If a refund is decided this will be sent to the payment method used at the time of purchase. We are unable to process a refund prior to resolution.

*The due date for Tracked 24 and Tracked 48 items is considered as 3 working days after posting. A working day is defined as a day which is not a Sunday, bank holiday, or strike day.

** The due date for Special delivery items is considered as the next working day after posting. A working day is defined as a day which is not a Saturday, Sunday, bank holiday, or strike day.

Failed delivery

Upon dispatch of your order we will send an email to the email address you provided when placing your order. We will provide a tracking number within your dispatch email and it is your responsibility to check the status of your parcel and ensure there is somebody at the specified delivery address to receive the item. We do not accept responsibility for the parcel if the courier delivers your parcel to a neighbor or leaves your parcel in a safe space due to lack of available persons at the delivery address at the time of delivery. The courier may leave a card to notify you that your parcel is available for collection from your local delivery point if delivery was attempted and you were unavailable. It is your responsibility to collect your PokéDecks order within the time frame declared by the courier.

If your parcel is showing as delivered and you are claiming non-receipt of your parcel you must contact us via our contact form (available via our website) within 7 days of the expected delivery date. Failure to notify us within this time frame may result in failure to investigate with our courier and compensation may not be offered.